Wurth is a growing global family company with a strong customer focus and quality product range.

We are an international, privately owned family company with 88,000 employees, continually seeking opportunities for expansion and growth. Our reputation for quality and consistently delivering solutions to our customers is what makes us a global leader generating over 20-billion-euro in sales in 2025.

With over 415 direct sales staff selling to 55,000 customers nationally, we are proud to offer a comprehensive range of tools, fasteners and consumables, as well as systems and service solutions.

We have an exciting opportunity for a Product Support Administrator to join our Product Support team based in Dandenong South. You will play a crucial role as the first point of contact for our sales force and customers, providing guidance and assistance with product-related inquiries.

Reporting to the Head of Product, your responsibilities will include:

• Providing 1st Tier phone support to sales staff and customers in regards to all Wurth Australia products and systems
• Escalating issues to senior team members for more detailed analysis and troubleshooting as required
•  Assist sales representatives and internal sales teams to navigate their relevant sales tools, ensuring accurate technical information is communicated
• Supporting the Product Team and internal stakeholders in identifying technical issues, collecting supporting measurements, evidence and data and assisting in providing satisfactory outcomes to reported product issues and queries
• Supporting the Tool Repair team in processing quotes and invoicing as required
• Processing product report replacements, credits and advisory reports
• Assisting in general Ad-hoc Product Support duties as required

To be considered for this opportunity, you will possess:

• Excellent communication and organisational skills, with a focus on troubleshooting and analysing queries over the phone
• Previous experience in a customer service and / or similar role will be highly regarded
• A passion for delivering first class customer service
• Advanced computer skills including Microsoft Excel
• The ability to work as part of a team and deal with high call volumes

Why we are WURTH it!

• • Regular product and sales technique trainings
  • Highly supportive culture that fosters continuous development
  • An exciting opportunity to start your career with a global brand
  • Local role based in our state-of-the-art head office in Dandenong South
  • On site secure parking & Complimentary Staff Gym
  • Full training provided
  • Monthly Birthday Celebration and Annual Christmas Parties
  • Free access to our Employee Assistance Program (EAP)
  • Great access to a wide range of optional online training modules
  • Generous uniform allowance and staff product discounts
  • We are a proud supporter of Beyond Blue

If you have other income generating activities, you will be asked to disclose these during the recruitment process.

Diversity and Inclusion

Diversity and inclusion sit at the heart of the Wurth’s core values.  We are committed to building a workforce that is representative of the communities in which we live, work and operate.  Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace.

Culture

We care about our people and are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that believes in what we do creates long-lasting relationships and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.

All final applicants for this position will be asked to consent to a criminal record check and other checks, including reference and working rights checks. Please note that a criminal record may demonstrate that an applicant is not suitable for the role where the conviction does not align with the Company’s corporate culture and values or with our commitment to the prevention of discrimination and violence. Please see our Privacy Policy and our Privacy Collection Notice located on our website www.wurth.com.au in relation to the collection of your personal information during the recruitment process.

If you have any questions, please contact our national Recruitment Team on 03 8788 1199.

No Recruitment Agencies please.